1. Cancelling a booking
You can cancel a confirmed booking by contacting us on +91 90395 23808 (call / WhatsApp) or by emailing support@vrcmobility.in with your booking reference. Because freight involves committing a vehicle and driver to your lane, cancellation charges depend on how close to pickup you cancel.
2. Cancellation charges
| When you cancel | Charge |
|---|---|
| Before a vehicle is assigned | No charge — full refund of any advance paid. |
| After assignment, before the vehicle is dispatched to pickup | Up to 10% of the freight amount, to cover allocation costs. |
| After the vehicle has left for pickup / reached pickup | Up to 50% of the freight amount, plus any actual running / detention costs incurred. |
| After loading has begun or the trip has started | Freight is generally payable in full; we will confirm the exact position for your booking. |
The exact charge is confirmed with you at the time of cancellation. We do not levy hidden fees.
3. Cancellations by VRC Mobility
If we cannot fulfil a confirmed booking (for example, no suitable vehicle is available on your lane), we will tell you as early as possible and refund any advance you paid in full. We are not liable for indirect losses arising from such a cancellation.
4. Refunds
- Approved refunds are made to the original payment method (UPI, card, net banking) or by bank transfer where that is not possible.
- Refunds are typically initiated within 2–3 business days of approval; the time for the amount to reach your account depends on your bank or payment provider (usually 5–7 business days).
- Any applicable taxes are adjusted per law. GST on a cancelled service is handled in accordance with GST rules.
5. Service quality issues
If something goes wrong with a completed or in-progress shipment, raise it with us promptly. We will review the case fairly and, where a service failure on our side is established, offer an appropriate remedy, which may include a partial or full refund of the affected freight charges.
6. How to reach us
For any cancellation or refund request, contact support@vrcmobility.in or +91 90395 23808. Unresolved concerns can be escalated via our Grievance Redressal process.